Are private comments exported?
No. Private (internal) comments are never exported. Ticket exports only include public comments.
What access does Bulk Export have to my Zendesk?
Read-only. You approve it when you click Connect Zendesk, and it is only used to read the records you export. Bulk Export never creates, changes or deletes anything in Zendesk.
Where is my data stored?
Export files are stored encrypted in Australia (AWS Sydney) and deleted after 7 days. While an export runs, its working files are kept in the same encrypted storage and deleted as soon as the file is written. Bulk Export does not keep copies of your tickets, users or organisations.
Will an export slow down my Zendesk or other integrations?
No. Bulk Export only uses part of your Zendesk API rate limit, so your other apps and integrations keep working while large exports run.
How big can an export be?
Exports run in the background and are built for large accounts, including hundreds of thousands of tickets. Large ticket exports take longer because each ticket's comments are read separately; the estimate on New export tells you roughly how long.
Why does the estimate say "up to"?
Some filters (brand, group, ticket form, "match all tags" and custom field filters) can't be counted before the export starts. The estimate then shows the most records the export could contain.
Some records are "skipped". Why?
A record that was deleted, or moved out of the export's scope, while the export was running is skipped. The email shows how many.
My export failed. What should I do?
- Zendesk needs to be reconnected: open the app, click Reconnect Zendesk, then re-run the export.
- "A custom field filter refers to a field that no longer exists or changed type": a custom field used in a filter was deleted, deactivated or changed type. Remove that filter and start the export again (for a schedule, edit it, remove the filter and save).
- Zendesk was unavailable: Zendesk didn't respond after several attempts. Wait a few minutes, then use Re-run.
The dates in my file look different from Zendesk
Dates and times in the file use your Zendesk account's time zone, with the time zone offset included (for example 2026-09-29T10:00:00+10:00).
I can't open the app
Bulk Export is available to Zendesk admins only. If you are an admin and see "Please reopen the app", reload Zendesk and open Bulk Export again from the navigation bar.
Still stuck?
Submit a request to our support team and include the time of the export and what you were exporting.
Comments
Please sign in to leave a comment.