Exporting users and organisations to CSV

Export the users or organisations you're looking at to a CSV file that opens in Excel or Google Sheets. It's useful for reporting, and as a backup before a bulk edit or delete.

Export a list

1. Open the Users or Organizations tab.
2. Search or filter to the records you want. With no filters, the export includes every user or organisation in your account.
3. Click Export CSV at the top right. Hover over the button to see how many records it will export.
4. When the progress bar finishes, your browser downloads the file.

The export includes every matching record, not only the 5,000 loaded in the table. For large lists the app fetches the remaining records from Zendesk first, so keep the app open until the download starts.

What's in the file

Users: name, email, role, organisation name, organisation ID, phone, tags, and a column for each supported custom user field. Dropdown and multi-select values use their display names, and checkboxes show Yes or No.

Organisations: name, notes, domain names, tags and external ID.

Lists of values such as tags and domains are separated by semicolons. The file name includes the date, for example users_export_2026-10-01.csv.

Need help?

Click Get help at the top right of the app, or submit a request to our support team.