📐️Objects and Rules
Ticket forms, ticket fields, workflow, triggers, automations, SLAs, schedules (business hours) and CSAT
- How to create or edit Ticket Fields
- How to create or edit a Ticket Form
- What is a Trigger and how do they work
- How to create a trigger and test
- What is an Automation and how do they work
- How to create an Automation and test
- How to create custom ticket statuses and add them to a form
- Zendesk SLAs
- Zendesk Schedules
- Customer Satisfaction