What We Check

The Zendesk Healthcheck app conducts thorough scans of your instance configuration, checking for:

1. Configuration Issues

• Ticket Forms and Fields setup
• Trigger configurations
• Macro duplicates and conflicts
• SLA policy settings
• User fields configuration
• Organization fields configuration

2. Best Practices

• Support address configuration

3. Security Considerations

• Email DNS
• Email domain

Each scan produces a detailed report that includes:

• Total configuration counts
• Critical issues that need immediate attention
• Warnings about potential problems
• Direct links to resolve identified issues

Watch a full demo video that shows just how easy it is to ensure your Zendesk instance is performing at it's best.