How do I contact the Zendesk support team for help?

Zendesk provides several options for customers needing support. You can choose the option that best suits your needs.

Option 1: Search the Help Centre and Community

• You can find help by searching the Zendesk Help Center, which is managed by Zendesk experts.
• You can also seek assistance from other Zendesk users by asking questions in the Community or commenting on existing articles or posts.
• For instructions on how to comment, refer to the article "How to comment on an article or post".

Option 2: Use the Widget

• This option is recommended for urgent issues or simple, time-sensitive questions.
• For the best experience, sign in to your Zendesk product or the Zendesk Help Center. This allows for personalised answers and access to any unique entitlements.
• To access the widget:
  1. Click your profile avatar in the upper right-hand corner of any Zendesk product.
  2. Click Get help.
• You will first interact with Z Bot, a chatbot.
  • Z Bot can provide personalised answers, generate information from Help Center articles, and automate some common tasks.
  • Follow Z Bot's prompts and phrase your question or issue in a complete sentence for the best results.
  • If Z Bot's guidance is insufficient, click No, I still need help to connect with a live agent.
  • Z Bot may ask further questions to direct your conversation to the appropriate agent.
  • Agent responses will appear in the conversation window.
  • If the conversation becomes asynchronous, you will be notified of updates via email.

Option 3: Use the Web Form

• This method is suitable for complex or non-urgent questions or issues, or if you prefer asynchronous communication.
• To access the web form:
  1. Sign in to the Zendesk Help Center by clicking Sign in in the upper right-hand corner of the webpage.
  2. Select Submit a request from your profile menu.
  3. Choose the Customer support request form and complete the required fields with your details and information.
• Zendesk Customer Support will review your request and respond via email.
• You can read and reply to updates through your email inbox or view and manage your request in the Help Center under My activities > Requests.