Creating a Help Center

Creating a Help Centre in Zendesk: A Quick Guide for Admins

This article outlines how Zendesk admins can create a help centre for each brand, with its own articles and community. End users who visit a specific brand's help centre customer portal will only see tickets for that brand.

Important Considerations

• When you have multiple help centres to support multiple brands, you cannot restrict users to a specific help centre.
• All help centres are accessible to all end users, although you can restrict help centre access to signed-in users.
• If using remote authentication or SSO, each help centre will redirect users to the same single sign-in protocol and database, as users belong to the account, not a specific brand.
• Welcome, password reset, and identity verification emails will include a list of all help centres, ensuring users understand that account changes affect access to multiple centres.

Plan Restrictions

• Suite Growth or Professional: Five brands, five help centres
• Suite Enterprise or Enterprise Plus: 300 brands, 300 help centres

Step-by-Step Instructions for Creating a Help Centre

Here are the steps to create a help centre for a brand:

1. Create a Brand:
   • In Admin Centre, click Account in the sidebar, then select Brand management > Brands.
   • If you haven't already, click Create brand to create your brand.
2. Create the Help Centre:
   • On the Brands page, click the brand you want to set up a help centre for.
   • Click the Actions menu, then click Create help centre.
3. Confirmation:
   • A confirmation message will appear once the help centre is created.
   • The Create help center option will be replaced with Manage help center.
   • Use the Manage help center option from the Actions menu to view your help centre.

To access a branded help centre, see Viewing a help centre for one of your brands.