Logging in and the home dashboard

Ref: A01 · Track: Agent Essentials · Time to complete: ~3 min

Why this matters

Your Zendesk URL is the single thing you need to bookmark. Once you know how to get in and what you're looking at on the home screen, the rest of the interface makes a lot more sense.

How to log in

1. Go to your organisation's Zendesk URL. It looks like https://yourcompany.zendesk.com/agent.
2. Enter your email address.
3. Enter your password (or click SSO if your company uses single sign-on — the most common setup).
4. You land on the home dashboard.

Tip: Bookmark https://yourcompany.zendesk.com/agent. If you bookmark just / you'll land on the public help center, not the agent workspace.

What's on the home dashboard

The home dashboard is a one-page snapshot of your tickets — not all tickets across the company. You'll see:

• Open tickets assigned to you. A running count and a live list.
• Tickets updated since your last visit. So you can catch up.
• Tickets requiring your attention. Anything breaching SLA, anything reopened by the customer.
• A news/announcements panel (if your admin configured one).

It's useful for the first five seconds of your shift — but after that you'll spend your time in Views (article A03), which give you a richer live queue.

The bit most agents skip

Most experienced agents don't use the home dashboard at all after week one. They go straight to a view. If that's what your team lead tells you to do, follow that — the home page is optional.

Quick check — have you got this?

• You land on https://yourcompany.zendesk.com and see a help center, not the agent workspace. What did you miss?
• The home dashboard shows 3 tickets assigned to you. Is that all your work?

Related articles

• A02 — The top bar: Add menu, search, recently viewed
• A03 — Your views — the agent's inbox